Service and Support

We’re here for you at every step of the way. Below are some important guidelines so we can help keep your cost as low as possible, and continue to offer you superb service.

Delivery

Jobsite delivery is available upon request. Orders must be accompanied with directions and address of delivery. For C.O.D. (cash on delivery) orders, drivers must be paid upon delivery of materials. Please inquire with a sales associate concerning delivery charges to your area.

Claims

All claims of shortage, damage, etc. must be made at the time of pick up or delivery. Claims must be accompanied by a copy of the invoice, verified by the shipper, which must indicate shortages or damages received.

Return Policy

Special orders cannot be returned. All returnable materials must be inspected by a representative of B & M Metals before being returned. Amount of return for damaged materials will be at the discretion of the representative and may be subject to a 20% restocking fee. Please note that there is a 7 day limit on returns and all returns must be accompanied by an invoice.

Pricing

All prices, products, and/or designs are subject to change without notice.

Disclaimer

B & M Metals is not responsible for typographical or printing errors.

    Tolerances

Lengths on panels and trim can sometimes vary in length by up to a 1/2″ . These variants are normal occurrences in fabrication and are not reason for resection of panels or trim.

    Cleaning

Below you will find the ingredients to make a simple metal roofing cleaning solution. The solution can be applied using a pressure washer or a soft brush. This solution can help to remove chalk residue and aging.

  • 3/4 cup of Tri-Sodium Phosphate
  • 1/4 cup of liquid detergent
  • 5 gallons of warm water

 Documents

Credit-Application-Form.pdf

 Hours of Operation

B&M Metals (Murrayville)
6195 Hwy 52 East
Murrayville, Ga 30564
Monday – Friday       7:00 – 4:30

North Georgia Metals (Ellijay)
320 Maddox drive
Ellijay, Ga 30540
Monday – Friday       7:30 – 4:30

All incoming vendor shipments should arrive prior to 3:00 to be unloaded. Any exceptions will be at the discretion of B&M Metals.

 General

Shortages must be reported at time of pick up or delivery.

 Storage

Material must be kept dry prior to installation to prevent damage.

 Employee Maintenance Request

Please use the following link to send an E-mail to Jim regarding a maintenance request.

Maintenance Request Form

 IT Work Request

Please use the following link to send a tech related work request to Alex.

IT Work Request From

B&M Reference Library

Visit the link above to find a library including our large collection of articles, and resources we have gathered through the years.

Panel Profile Library

Visit the link above to find a database of every panel profile that we have information on. If we don’t have it we will get it, or get you to someone who can.